Terms and Conditions

This page sets out the rules that govern use of Frumzi's website and services. It explains the relationship between us and our users, and the standards we expect while using the site. Please read these terms carefully before registering, depositing or placing bets. By using our services you agree to these terms and any additional promotional rules that apply.

Account responsibilities

Users must provide accurate personal information when registering and keep account details up to date. We operate one account per person policy; creating multiple accounts is not permitted. You are responsible for safeguarding your login details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately via support.

Eligibility requirements

To open and maintain an account you must meet the minimum age and other eligibility requirements applicable in your jurisdiction. Access to Frumzi may be restricted in certain countries; it is your responsibility to ensure that you are entitled to use the service from your location. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Our platform must be used lawfully and in good faith. Prohibited behaviour includes fraud, money laundering, collusion, bonus abuse, use of bots or unauthorised software, and any attempt to manipulate games, odds or outcomes. Chargebacks, disputed payments or repeated failed verification attempts may lead to account suspension and forfeiture of bonus balances.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these conditions. Where a promotion applies, wagering requirements, maximum bet limits, eligible games and excluded payment methods will be specified in the relevant offer terms. We reserve the right to withhold, suspend or reclaim promotional funds and free spins where we reasonably suspect abuse or breach of the promotion rules.

Deposits and withdrawals

Deposits must originate from an account or payment method registered in your name. We may set minimum and maximum limits and apply checks before crediting funds or processing withdrawals. Withdrawals may be subject to identity verification and other checks; processing times and available methods vary by payment provider. We may temporarily hold or decline transactions where additional information is required to satisfy regulatory or security checks.

Dispute resolution

If you have a dispute, please contact our support team so we can investigate. We will request any reasonable evidence, such as identity documents or transaction records, to review the case. If we cannot reach an agreement, you are free to seek independent advice or to pursue other available options. Raising informal complaints promptly helps us resolve matters more quickly.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will provide notice by site message, email or other reasonable means. Continued use of the site after publication of updated terms constitutes acceptance. If you do not accept the revised terms you should stop using the service and close your account in accordance with our account closure process.