User Privacy Policy
Welcome to the Frumzi Privacy Policy. This page explains how we collect, use and protect personal information when you use our site and services. We respect your privacy and aim to be clear about the data we hold, why we process it and how you can exercise your rights.
Types of data we collect
Personal data
When you register an account or contact us we collect personal data such as your name, date of birth, email address, telephone number and postal address. We also collect identity documents where required for verification purposes and payment details needed to process deposits and withdrawals.
Technical data
We collect device and technical information automatically, including IP address, browser type, device identifiers, screen size and operating system. We use this data to deliver the site, keep it secure and improve performance.
Transactional and activity data
We record transactional data such as deposits, withdrawals and wagering history, plus your session and gameplay activity. This information helps with account management, payment processing, fraud prevention and compliance checks.
How we use your information
We use personal data to provide and operate your account, process payments, verify identity, respond to enquiries and meet legal and regulatory obligations. Technical and activity data are used to maintain service security, troubleshoot issues and analyse usage patterns to improve the site. We may also use aggregated or anonymised data for reporting and business analysis.
Data protection practices
We maintain technical and organisational measures to protect your information, including access controls, encryption where appropriate and secure storage. Access to personal data is limited to authorised staff and third-party service providers who need the data to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable essential site functions and collect analytics. Some cookies are necessary for account security and operation, while others help us understand how the site is used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
User rights
You have rights to access, correct and request deletion of your personal data, subject to legal and regulatory requirements. You may also object to or restrict certain processing and request a copy of your data in a portable format where applicable. Requests are subject to identity verification to protect account security.
Access, correction and deletion
If you wish to access, correct or delete your data, contact our support team. We will respond in line with applicable data protection laws and may retain certain information where required for legal, tax or compliance reasons.
Information sharing and third parties
We share data with third-party providers for payment processing, identity verification, fraud prevention, analytics and customer support. We require these providers to process data securely and only for specified purposes. We may also disclose information if required by law or to protect our rights.
Privacy policy updates
We may update this policy to reflect changes in law, technology or our services. Material changes will be notified on our site. Continued use of the service after changes indicates acceptance of the updated policy.
Contact us
If you have questions or want to exercise your rights, contact [email protected].