Responsible Gambling Policy

At Frumzi we take responsible gambling seriously. We want play to stay entertaining and under control, so we provide clear information and support to help customers manage their activity. This page explains our approach, the tools we provide, signs of concern and where to find professional help.

Our player protection principles

We aim to promote safe play by encouraging informed choices and offering routes to pause or stop account activity. We support players who need help and treat all requests for controls or account restrictions confidentially and without judgement.

Activity-control tools

We offer a small set of safer-gambling tools directly from your account area. Available options include a self-assessment test and account self-exclusion. Information on other tools is not specified and may vary by jurisdiction. If you need assistance applying controls, contact our support team and we will help you through the steps.

Deposit, loss and time limits

Deposit limits, loss limits and session/time limits are important ways to control spend and play duration. The availability and specifics of these limits are not specified for all accounts and may vary. You can check the Account or Responsible Gambling section in your profile to see which controls are active for your account. If limits are not shown and you want them, please contact support for guidance.

Self-exclusion and account breaks

If you need a break from gambling you can request self-exclusion through your account or by contacting support. Self-exclusion removes access to your account for the chosen period and can include blocking of marketing communications. Details such as minimum and maximum exclusion periods may vary - contact support for the options that apply to you.

Signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, borrowing to gamble, hiding activity from friends or family, neglecting responsibilities, or gambling for longer than intended. If you notice these signs in yourself or someone close to you, consider applying limits, taking a break or seeking professional support.

Tips for staying in control

- Set a clear budget before you play and stick to it.
- Only gamble with money you can afford to lose.
- Take regular breaks and avoid long sessions.
- Use self-assessment tools to review your play patterns.
- Talk to someone you trust if gambling is causing stress.

Professional help and support organisations

If you need extra support, organisations in the UK can help. Consider contacting GamCare, GambleAware or your local NHS services for confidential advice, assessment and treatment options. You can also find national self-exclusion schemes and specialist counselling through these services. If you need assistance applying controls on your account, contact our support team and we will help you access the available options.