Customer Support Center
If you need help with your account, have a question about payments, encounter a technical issue or want to provide general feedback, our support team is ready to assist. We handle account-related enquiries, verification requests and payment queries, and can guide you through checks or processes. Contact us by live chat, email or phone and we will reply quickly to resolve the issue and ensure your account and transactions are authorised and handled correctly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email support for account, verification and payments |
| General enquiries | [email protected] - business, compliance and general enquiries - response within 24 hours |
| Affiliate enquiries | [email protected] - partner programme, tracking and payments |
| Phone | +44 20 7946 4821 - UK support line and email support |
| Working hours | Mon-Fri, 08:00-20:00; Sat-Sun, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed enquiries, account issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to help us respond quickly. Incomplete information can delay resolution.
Contact Form
Contact Frumzi support Name Email Message Send messageResponse Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat or [email protected] are usually handled quickly; more complex issues, such as verification or payment investigations, may require additional checks and can take longer depending on their nature. We’ll keep you updated throughout and aim to resolve escalations as promptly as possible.
Feedback
We welcome your feedback, suggestions or ideas to improve Frumzi. Every message is reviewed carefully by our team and used to improve the site, fix problems and refine promotions and features. Tell us what worked well, what could be better and any ideas you have. Your input is read by the team and helps shape ongoing improvements to the service and player experience.